We would like to hear from you!
Do you have questions or need help? First check the frequently asked questions at the bottom of the page. Then complete the form below and our team will contact you as soon as possible. Whether you have questions about our products, need support with an order, or just want to share your thoughts, we're here to help!
Dispatch
How long will it take for my order to be shipped?
Orders placed before 11:00 PM will be shipped the next day. You will be kept informed of the progress of your order by email
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. This allows you to easily track the progress of your package.
What are the shipping costs?
Enjoy free shipping on orders over €20! For orders under this amount, shipping costs will be calculated during the checkout process.
Return
How can I return a product?
If you would like to return a product, please contact our customer service. We will send you the necessary return instructions and a return label to make the process smooth.
What is your return policy?
We accept returns of unused products within 30 days of receipt. You will receive a full refund once we have processed your return.
How long does it take before I get my money back?
Refunds are typically processed within 5-7 business days after we receive your returned product.
Can I exchange my order instead of returning it?
We do not offer a direct exchange service, but you can return the product and place a new order for the item you want.